Student iCON Information

In the context of Singapore’s Ministry of Education (MOE), iCON stands for "Individualised CONnectivity". It represents the government’s initiative to provide students and staff with a unified email and collaboration platform, enabling seamless communication, collaboration, and access to digital tools in the educational ecosystem.

Frequently Asked Questions (FAQ)

Q1. What is the naming convention for the Student iCON email address?

• The student’s email address follows the format: @students.edu.sg.

• Any spaces in the full name will be replaced with an underscore (_).

• Words such as “Bin", "Bte", and “s/o” will not appear in the email address.

• For students with identical full names, a numerical identifier is added (e.g., Jon_Tan_1, Jon_Tan_2) to differentiate email addresses.

Q2. How can my child log in to Student iCON?

• Student iCON is web-based and can be accessed through any internet-enabled device by visiting https://workspace.google.com/dashboard.

Q3. What should I do if I encounter these issues?

• Website not loading.

• Website repeatedly refreshing between two pages without loading.

• Website continuously refreshing itself.

Steps to resolve:

1. Ensure your browser is supported by referring to the Operating System/Browser table.

2. Close the web browser and confirm your device has a strong and stable Wi-Fi or internet connection. Reopen the browser afterward.

3. Navigate to https://workspace.google.com/dashboard and repeat the login procedure.

4. If the issue persists, use Incognito mode on your browser and repeat the login procedure at the above URL.